Every ACCO Advisory Group member contributes a unique blend of talents, education, and experiences, making us a genuinely diverse and interdisciplinary team. Our unity stems from extensive experience in training multi-generational teams and individuals, coupled with a deep commitment to nurturing the human aspect of our clients’ business strategies.
President and principal consultant, certified executive and corporate coach, organizational development advisor and psychoanalyst
Certifications in group process facilitation, Hogan Assessment Systems, GELM, Dare to Lead, and Deeper Signals
When companies are identifying and training successors for their top leadership roles; when teams require inspiration and training; when family businesses and boards of directors find themselves at an impasse, necessitating difficult conversations with a skilled and trustworthy facilitator; and when organizations seek someone who not only listens but also understands the complexity of their challenges and assists in mapping out successful strategies, they turn to Alfredo Carrasquillo. In these situations, his expertise is trusted by organizations, family businesses, and leaders alike.
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Alfredo Carrasquillo stands out as a leading executive leadership coach, psychoanalyst, and organizational development advisor. He is dedicated to unlocking the potential of teams and individuals, overcoming performance barriers with his specialized skills.
With a rich interdisciplinary and multicultural educational background spanning university, graduate, doctoral, and professional studies across Puerto Rico, Spain, Mexico, the United States, and Quebec, Carrasquillo is renowned for his expertise. His capabilities in analysis, group process facilitation, business family dialogues, leadership development, and executive coaching are highly regarded. Known for his analytical acumen, diverse knowledge, charisma, interpretive skill, eloquence, and reliability, Carrasquillo continually seeks innovation, earning accolades from leaders across various economic sectors
Over twenty-seven years, Carrasquillo has collaborated with over two hundred corporate clients, family businesses, and governmental and non-governmental organizations worldwide, including in Puerto Rico, Argentina, Australia, Austria, Bermuda, Colombia, the United States, Jamaica, Mexico, Paraguay, the Dominican Republic, South Africa, and Turkey.
His academic contributions are equally impressive. For twenty years, he balanced professional practice with teaching and research as a postgraduate studies professor in Administration at the University of the Sacred Heart in Puerto Rico. There, he pioneered the first graduate program in Administration of Non-Profit Organizations in Puerto Rico and the Caribbean in 1999. He also founded the Institute of Leadership, Entrepreneurship and Citizenship and the inaugural postgraduate program in Business Administration specializing in family businesses.
Carrasquillo’s leadership extends to numerous boards of directors in diverse sectors such as education, hospital services, non-governmental management, and organizational consulting in Puerto Rico, the United States, South Africa, and the Dominican Republic. He has been a trusted advisor to boards of directors, family councils, and governance bodies on challenges related to governance, roles, and responsibilities.
A prolific writer and speaker, Carrasquillo has authored over a hundred essays and co-authored sixteen books, with his work published in multiple countries. His insights have featured in various media outlets, academic, and professional conferences, both within and outside Puerto Rico.
A guest speaker at numerous academic and professional conferences, both in Puerto Rico and internationally, his opinions and analyses have been featured in all national and regional newspapers of Puerto Rico, including Listín Diario and Nacional in the Dominican Republic; Última Hora in Paraguay; Página 12 in Argentina; El Nuevo Herald, Arizona Republic, The Palm Beach Post, and The Dallas Morning News in the United States. His insights have also been published in magazines such as Business Puerto Rico, Network, Woodrow Wilson Center Update on the Americas, Connections, Nueva Sociedad, and Opinión Sur. Additionally, he has appeared on Radio Isla and television channels like Tu Universo Televisión, Univisión, and Telemundo.
In 1998, he was selected by the Inter-American Development Conference, the James P. Grant Trust, the World Bank, and the Inter-American Development Bank as one of the sixty most distinguished young social entrepreneurs in the world, becoming the sole Caribbean member of the Common Futures Forum.
In 2007, he was selected as one of the ten members of the Top Ten Management of Puerto Rico and the Caribbean, recognizing him as one of the ten most outstanding management consultants in our region.
In 2015, he was given the Training and Development Professional Award by the American Society for Training and Development, Puerto Rico Chapter.
THE PERSONAL SIDE 
Favorites
Book:
• Good to Great, by Jim Collins
Film:
• Invictus, directed by Clint Eastwood
Song:
• On a Clear Day You Can See Forever, by Alan Jay Lerne
Industrial engineer and senior consultant in strategy and organizational development
Certifications in management, strategy, positive psychology, and emotional intelligence
When leadership teams require an experienced facilitator who understands their challenges firsthand and can guide them in crafting a robust strategic agenda for their company’s present and future; when they need a reliable ally with the expertise to optimize processes and ensure excellent execution; when fostering a culture of customer service that creates memorable consumer experiences is paramount; in these situations, organizations, family businesses, and leaders place their trust in Vladimir Tovar Ordaz. His mentorship is sought to successfully navigate complex and challenging situations.
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Vladimir Tovar Ordaz is a distinguished senior consultant in process management and optimization, and a strategic facilitator at our company. He holds an MBA from the Instituto de Empresa (IE) in Madrid, Spain, and a postgraduate degree in Organizational Behavior. As an industrial engineer, he is certified in Management from Stanford University, INSEAD, and Tecnológico de Monterrey; in Strategy and Development of Competitive Advantages from Harvard University; in Positive Psychology from St. Paul University; in Emotional Intelligence for Organizations from the Goleman Institute; and as a Workshop Master from WSmart Institute in Germany.
With twenty-seven years of diverse professional experience across manufacturing, construction materials, communications, real estate, and customer service sectors, he has held various roles, including manager, director, general manager, and vice president of operations. His career spans Venezuela, Spain, Puerto Rico, Guatemala, and the United States. Additionally, he has contributed as a mentor and judge for entrepreneurs at Grupo Guayacán and as a visiting professor of Leadership and Strategy at the Universidad del Sagrado Corazón in Puerto Rico.
At ACCO Advisory Group, Vladimir leverages his extensive skills in strategic facilitation, project management, process improvement, efficiency enhancement, change management, negotiation, strategic planning, market analysis, customer service, leadership, and team integration.
THE PERSONAL SIDE
Favorites
Book:
• El principito, by Antoine Saint – Exupery
Film:
• La vida es bella, directed by Roberto Benigni
Song:
• Huracán, by Hakuna
Certified executive coach and organizational development consultant
Certified in LEGO® SERIOUS PLAY® and in coaching with adolescents and families
When young leaders grapple with aligning their personal aspirations with their professional roles; when new generations in family businesses seek guidance to define and articulate their life goals, and how these may or may not intertwine with the enterprise; when teams require innovative ways to express emotions hindering their path to success; in these moments, Ana Durán Paredes is the trusted choice. Her expertise is invaluable for leaders facing the challenge of crafting narratives and messages that inspire and engage their teams. Organizations, family businesses, and leaders rely on her for navigating these complex dynamics.
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Ana Durán Paredes is the director of consulting services at our company, bringing a diverse and rich 34-year professional background. A social communicator and journalist by way of the University of La Sabana in Bogotá, Colombia, she has pursued postgraduate studies in Business Administration at the Universidad del Sagrado Corazón in San Juan, Puerto Rico. She is also a graduate of the Specialization in Adolescents and Families from the European School of Coaching in Madrid, Spain. As a member of the Association of Certified Facilitators in the Lego® Serious Play® Methodology and a certified organizational and ontological coach from the Team Power Institute in Mexico City, her credentials are extensive.
Ana’s career spans various roles, including presenter, sales executive, advertising consultant, and administrative director in media and marketing firms; program director in non-governmental organizations; teacher and administrative assistant at the pre-university level; and editor and proofreader of numerous publications and projects.
At ACCO Advisory Group, she contributes 22 years of consulting expertise in strategic planning, organizational assessments, administration, and project management. Her skills as a facilitator of strategic dialogue processes are complemented by a passionate commitment to supporting and guiding younger generations in designing their life projects, contributing significantly to the sustainability of family businesses.
THE PERSONAL SIDE
Favorites
Book:
• El psicoanalista, by John Katzenbach
Film:
• Caballos salvajes, directed by Marcelo Piñeyro
Song:
• Vivan las manos de colores, by Happening
Consultant in organizational development and corporate communications
Certifications in Executive Coaching and Global Leadership with a focus in crisis management
When organizations need to listen to and gather insights from key players in their business ecosystem; when leadership teams require support to successfully navigate crises that pose reputational risks and talent retention challenges; when organizational leaders commit to standing out through diversity and inclusion practices; when there’s a desire to effectively promote employee well-being and health, organizations, family businesses, and leaders place their trust in Michael Pagán Castañer. His expertise and guidance are sought in these critical areas to ensure successful outcomes.
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Michael Pagán Castañer, an executive coach and organizational development consultant at our company, is currently a doctoral candidate in Education specializing in Organizational Leadership at the University of Puerto Rico, Río Piedras campus. He holds a postgraduate degree in Communication, focusing on Theory and Research, from the same university. His academic background also includes undergraduate studies in Business Administration with a major in Marketing, and is a certified organizational & ontological coach from the Team Power Institute in Mexico City. Furthermore, he is certified in Global Leadership, concentrating on Crisis Management, from the University of the Virgin Islands.
Michael’s diverse professional experience spans roles such as corporate communications coordinator, marketing manager, director of a non-governmental organization, university professor, and consultant for public and private entities. He has led initiatives in science and health communication, strategic alliance articulation, as well as the planning and coordination of professional events. He also a member of the International Coaching Federation and the Society for Human Resource Management (SHRM).
At ACCO Advisory Group, Michael contributes his vast expertise in organizational development, strategic communication, assessment interviews, strategic planning, well-being and health promotion, project management, leadership, social innovation, and training program design. He is committed to enhancing customer experiences and advancing organizational diversity and inclusion initiatives.
THE PERSONAL SIDE
Favorites
Book:
• La separación de los amantes, by Igor Caruso
Film:
• Mommy, directed by Xavier Dolan
Song:
• René, by Residente
Industrial engineer, certified executive coach, and operational excellence consultant
Certified in Human Resources, ASQ Six Sigma Black Belt, and Lean Six Sigma Black Belt
When teams face the challenge of bridging the gap between strategy and execution; when organizations aim to scrutinize their processes and foster a universal commitment to operational excellence; when the creation and nurturing of cultures focused on continuous improvement and quality customer service are paramount; when the need arises for leaders dedicated to the effective and inspiring management of human talent; in these scenarios, where fostering human well-being and psychological safety is key, organizations, family businesses, and leaders place their trust in Milly Cabán Delgado.
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Milly Cabán Delgado serves as an executive coach and operational excellence consultant at our company. An industrial engineer from the Polytechnic University of Puerto Rico, she has been a CIAPR member since 2001 and holds a postgraduate degree in Management and Strategic Leadership from the Ana G. Méndez University. Milly is also certified in ASQ Six Sigma Black Belt and Amcor Lean Six Sigma Black Belt, and she has certifications in Human Resources and Compensation and Benefits from the Institute of Higher Education. Additionally, she is a certified professional educational and organizational coach through the International Coaching Institute of Puerto Rico.
With twenty-two years of diverse experience, Milly has worked as a business analyst, project manager, leader in quality operations and excellence services, continuous improvement manager, process excellence manager, IT project manager, and director of operational excellence. Her career spans industries such as pharmaceuticals, education, biotechnology, medical devices, consulting, and healthcare.
At ACCO Advisory Group, she is known for her expertise in managing strategic operational excellence projects, defining performance metrics and indicators, developing talent for exceptional service, and leading and coaching interdepartmental teams in continuous improvement and Kaizen projects.
Beyond her professional pursuits, Milly is dedicated to creating healthy work environments and teams. She is the author of Mis dogtoras: Sabiduría canina para esta perra vida, a book in which she shares insights on the lessons learned from dogs for personal and professional development.
THE PERSONAL SIDE
Favorites
Book:
• Crónica de una muerte anunciada, by Gabriel García Márquez
Film:
• Elsa y Fred, directed by Marcos Carnevale
Song:
• Pisando fuerte, by Alejandro Sanz
Certified human resources consultant (CCRH, in Spanish) and organizational development consultant
When companies recognize the need to curb talent turnover; when leaders seek to refine their selection and recruitment strategies to better match organizational culture and strategy; when the human resources team requires external insight to reassess their compensation and benefits policies; when there’s a heightened awareness of the importance of effective onboarding and motivation for new employees; and when new supervisors are looking to deepen their understanding of human resource processes, organizations, family businesses and leaders turn to Kariely Santana Vélez for reliable guidance and support.
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Kariely Santana Vélez serves as a human resources organizational development consultant at our company. She holds a degree in Business Administration with a focus on Management from the University of Puerto Rico, Humacao campus, and a postgraduate degree in Public Administration, specializing in Human Resources, from the Río Piedras campus of the same university system. Since 2007, she has been a certified Human Resources Consultant (CCRH, in Spanish) and a member of the Society for Human Resources Management (SHRM).
With over 15 years of experience in the field, Kariely has excelled in her various roles including specialist, generalist, consultant, and human resources manager in sales and service companies across Puerto Rico and Texas.
At ACCO Advisory Group, Kariely brings her expertise in labor relations, interview processes, compensation and benefits, selection and recruitment, retention and motivation of human talent, strategies to reduce employee turnover, organizational development, teamwork, leadership, governance, and strategic analysis.
THE PERSONAL SIDE
Favorites
Book:
• Verónika decide morir, by Paulo Coelho
Film:
• The Notebook, directed by Nick Cassavetes
Song:
• Sale el sol, by Shakira
Office
manager
To deliver excellence to our clients, we rely on a dedicated individual who ensures the availability of all necessary materials, oversees coordination to perfection, guarantees seamless travel and accommodations, and embodies a strong spirit of solidarity and service. This person constantly reminds us that we are part of a supportive and collaborative team. For all these crucial functions, the consultants and coaches at ACCO place their trust in Cristina Manrique Carrasquillo.
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Cristina Manrique Carrasquillo has been a cornerstone of the ACCO Advisory Group since its inception nineteen years ago. In her role as office manager, she ensures seamless administrative support for all projects and services, contributing to its smooth operation.
In addition to her extensive operational and administrative experience with our firm, Cristina also boasts eighteen years of teaching experience in early childhood education within Puerto Rico’s private education system.
She holds a Bachelor’s degree in Social Sciences and another in Arts with a concentration in Psychology from the Ana G. Méndez University. Currently, Cristina is furthering her education as a graduate student in Industrial-Organizational Psychology at NUC University.
THE PERSONAL SIDE
Favorites
Book:
• Inteligencia emocional, by Daniel Goleman
Film:
• One Flew Over the Cuckoo’s Nest, directed by Miloš Forman.
Song:
• Amor y control, by Rubén Blades
Content
designer
When the challenge is to eliminate environmental noises or clean up our audio recordings; when we need expert support to beautify our presentations; when the goal is to effectively share our reflections and content on social media; and when we require creative design for our training manuals and teaching resources, the ACCO team of consultants and coaches trusts in the skills and dedication of Sonia Carmona García.
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Sonia Carmona García joined the ACCO Advisory Group team in 2018 as a content designer. She assists our team of coaches and consultants with video and audio editing and is responsible for much of the artwork shared on our social networks. Sonia also designs many of our presentations, training manuals, and promotional and marketing materials. Additionally, she has curated the podcast “Soltar las trabas” by our founder and principal consultant, Alfredo Carrasquillo.
A graduate in Communications from the Universidad del Sagrado Corazón, with a concentration in Media Production, Sonia has also completed postgraduate studies in Business Administration at the same university and was an International Research Fellow at the Charles F. Kettering Foundation.
Her professional background extends to education and photography, with experience as a media coordinator, radio production manager, and production coordinator.
In 2019, she played a pivotal role in creating our new logo and revising ACCO Advisory Group’s brand architecture, then known as Alfredo Carrasquillo Consultoría Organizacional.
THE PERSONAL SIDE
Favorites
Book:
• Cradle to Cradle: Remaking the Way We Make Things, by William McDonough y Michael Braungart
Film:
• Before Sunset, directed by Richard Linklater
Song:
• La nueva ciudad, by Balún
Social Media Manager
When we aim to ensure that our social media presence clearly communicates our value proposition; when we want to highlight the career achievements and contributions of our team members; when we strive to develop a media strategy that aids our firm’s growth; when we seek to build a virtual training and development platform for our clients and their leadership, the team of consultants and coaches at ACCO relies on María Lola Sánchez Carrasquillo.
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María Lola Sánchez Carrasquillo is our firm’s Social Media Manager. She earned her bachelor’s degree in Psychology with a minor in Drama from the University of Puerto Rico, Río Piedras Campus. She also holds a master’s degree in Community Social Psychology from the University of Buenos Aires and a postgraduate diploma from the Latin American Faculty of Social Sciences (FLACSO, in Spanish) in Argentina. María Lola worked at Argentina’s National Institute for Teacher Training from 2014 to 2024, where she managed team coordination, employee training, and various educational management tasks. She has also taught Community Psychology at Salvador University in Buenos Aires and led workshops in public schools and underprivileged communities there.
Since 2018, María Lola has been active in social media management and copywriting. She has developed marketing and communication strategies and managed community interactions for non-profits, educational entities, and cultural organizations in both Puerto Rico and Argentina. Her extensive experience in theater, television, cinema, and radio equips her with essential communication and creative skills, making her adept at teamwork and rapid, responsible project execution.
THE PERSONAL SIDE
Favorites
Book:
• Juegos para actores y no actores (Games for Actors and Non-actors), by Augusto Boal
Movie:
• La Pecera (The Fishbowl), directed by Glorimar Marrero Sánchez
Song:
• Para la guerra nada, by Marta Gómez
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